Terms of Service

You can find previous Terms of Service here.

User Types

Our Products and Services

Who can use Latch

How you can use Latch

Your license to use Latch Products

Your account security commitments

Guest security commitments

Responsibility for User Content

Permissions you give Latch



Permission to use content

Your safety and security

Latch’s Payment Services

ACH Transactions

Payment Card Payments

Latch’s Online Store

Online Store terms

General conditions of the Store

Modifications to the Store and prices

Products or Services purchased via the Store

Optional tools in the Store

Third-party links in the Store

Communications in the Store

Errors, inaccuracies, and omissions

Disclaimer of warranties; limitation of liability – Store

Additional provisions

Third-party services and products

Communication with users

Warranties and service limitations

Limitation on liability

Dispute resolution

Modification, suspension, termination

Governing law and jurisdiction


App Store provisions

The following terms apply to any of the Latch Apps accessed through or downloaded from any app store or distribution platform (like the Apple App Store or Google Play) where a Latch App may now or in the future be made available (each an “App Provider”). You acknowledge and agree that: