Privacy Policy

  • Latch/we/our/us: “Latch”, “we”, “our” or “us”, as used in this Privacy Policy means Latchable, Inc.
  • Hardware: “Hardware” means products that contain Latch’s proprietary technology, such as Latch electronic physical access control products.
    • Services: “Services”, as used in this Privacy Policy, includes:
      • The Site: The Latch website accessible at http://www.latch.com/ (“Site”)
      • The Mobile App: The software that can be downloaded to a user’s computer, mobile phone or tablet (“Devices”) to access the Services (“Mobile App”, and together with all other applications offered by Latch in connection with Latch’s services, the “Apps”)
      • Subscription Services: Subscription services provided by Latch, which may be accessible through the Apps (“Subscription Services”)
  • All other capitalized terms are either defined in this Privacy Policy or the Terms of Service.
  • PII collected when you, your Guests or other users use or access the Services.
  • PII that our business partners share with us or that we share with our business partners.
  • Personalize, improve and operate our business and the Services
  • Better understand your needs and interests
  • Fulfill requests you may make related to the Services, including the processing and facilitation of transactions you conduct on the Services
  • Provide Service announcements
  • Provide you with further information and offers from us or third parties
  • Comply with our legal obligations, resolve disputes with users, enforce our agreements
  • Protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity
  • If you register for the Services, through your user account on the Services (your “Account”)
  • Your use of the Services generally
  • Third party websites and services, such as any integrated service providers or third party social media services you use in connection with the Services
  • Name
  • Address
  • Password
  • Email address
  • Phone number
  • Age
  • Profile
  • Relationship to other users (e.g. tenant, roommate, family, etc.)
  • Name
  • Phone number
  • Email address
  • Age
  • Profile
  • Relationship to other users (e.g. tenant, roommate, family, etc.)
  • Unique device identifiers
  • Network information
  • Hardware model
  • Information about the ways in which the Device interacts with our services
  • Device status
  • Access logs
  • Frequency of use of internal and external services
  • Frequency of Guest Code creation and use
  • Name
  • Email address
  • Billing and shipping addresses
  • Credit card information
  • Completing transactions you have initiated through the Services
  • Enrolling you in discount, rebate, and other programs in which you elect to participate
  • Protecting against or identifying possible fraudulent transactions
  • Otherwise as needed to manage our business
  • Industry analysis
  • Marketing and advertising
  • Facilitating collection of data concerning your interaction with the Services (e.g., what links you have clicked on)
  • Fighting spam/malware
  • Other business purposes (e.g., by reporting on trends in the usage of hardware and our Sites or Services)
  • When a User or Owner grants access to a Guest, the Guest may receive the User’s or Owner’s name and the address of the Hardware location (which may be PII of the Owner or User). This information allows the Guest to identify the location to which the User or Owner is granting access.
  • When a Guest accesses Hardware, the Hardware’s User and Owner may receive information about the Guest and the access event, such as the Guest’s name, an Image of the Guest (as collected by the Hardware) and the time of access.
  • Users and Owners may also receive aggregate and/or anonymized information about Guests and Guest Codes, such as frequency of Guest Code generation, frequency and time of Guest Code use, and total number of Guests who have accessed a particular Hardware. Owners will also receive information identifying the Hardware and the User controlling such Hardware.
  • Latch may share aggregate, anonymized and/or statistical data about a user’s use of the Services. This information may be derived from PII but does not include PII or Images.
  • Satisfy any applicable law, rule, regulation, legal process or governmental request
  • Enforce this Privacy Policy and the Terms, including investigation of potential violations hereof
  • Detect, prevent, or otherwise address fraud, security or technical issues
  • Respond to user support requests
  • Protect our rights, property or safety, and those of our users and the public
  • You can use many of the features of the Services without registering, thereby limiting the type of information that we collect.
  • You can always opt not to disclose certain information to us, even though it may be needed to take advantage of some of our features.
  • You can delete your Account. Please note that we will need to verify that you have the authority to delete the Account, and activity generated prior to deletion will remain stored by us.
  • Registered Account holders can access their Account profiles, payment information and billing history through their Account profile on the Services, and can edit certain information in their Account profiles.