Latch welcomes you home.

Have questions about how to use Latch in and around your home?Need help getting started?We got you covered. Check out our guides and FAQs below.

Getting Started

Make your space work for you.

Find all the info you need to get the most out of your Latch sustem.

Download the guides

Unlock Latch's Potential

Open any door, any way you want.

Choose from four, different ways to unlock your space.

Learn more

Share Access

Let your guest in, from anywhere.

Latch makes it easy to share access with friends, family, and service providers, in just a few taps.

Find out how

Learn more

Answers, on demand.

Find the answers to the most frequently asked questions and learn more about your new Latch system.

Download FAQs

Need help at your apartment right away? Contact your property management team for assistance.

Frequently Asked Questions

Looking for something else? Download any of our FAQ documents below.

Partner Devices

Latch Devices

  • Your private life stays private.

    Your home is your personal space. At Latch, we take privacy and security seriously. That’s why your unit’s access history is always kept confidential. We also provide you with a visual audit trail, so you can see who has entered your space, and when.

    Download the guide 

  • Moving into or visiting a Latch building?

    Download the Latch App to get started.

    Download on the App Store 

Need help with something else?

Email us at support@latch.com or contact property management for any onsite needs.

Visit Support Center