Security
Remote (Denver)
IT Manager
Grow with us.
A job at Latch is more than just that - it's the opportunity to look forward to every day ahead. We share passion, dedication, and sheer love for what we do.
So, what are you waiting for?
Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.
Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.
Job Location: Local Colorado Candidates Only
We are looking for a skilled and passionate Information Technology manager to join us and help build and maintain a world-class Information Technology team. As a global, remote-first company, Latch has IT assets and users distributed worldwide. The IT manager will manage and coordinate the infrastructure and information systems that make that possible. The IT manager will directly manage the members of the IT Team, carry out duties related to the design, development, implementation, support, and maintenance of computer hardware and software. The IT Manager works closely with the information security team to ensure information systems remain secure and compliant with policies and regulations. The IT Manager may also be required to interface with vendors to select, onboard, maintain, and offboard software and cloud applications for the Latch userbase. In the role, the IT Manager will also serve as the liaison between Latch and IT service providers.
Information Technology Manager Responsibilities:
- Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.
- Overseeing the annual IT budget and ensuring cost-effectiveness.
- Customer oriented. Proactively servicing internal and external customers.
- Collaborative with internal stakeholders and cross functional projects.
- Monitoring daily operations, including server hardware, software, and operating systems.
- Coordinating technology installations, upgrades, and maintenance.
- Selecting and purchasing new and replacement hardware and software, when necessary.
- Testing, troubleshooting, and modifying information systems so that they operate effectively.
- Generating performance reports for operating systems.
- Remaining up to date with advances in technology and industry best practices.
Information Technology Manager Requirements:
- Bachelor’s degree in information technology, computer science, software engineering, or a related field.
- 8+ years of experience in a IT management or senior IT management role required
- Proven experience in managing IT infrastructure and services.
- Experience with computer networks, network administration, cloud services, and virtual private networks.
- Proficient in Microsoft Windows endpoint monitoring and management, and MacOS monitoring and management using systems such as JAMF.
- Management and leadership skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Highly organized and detail-oriented.
- Excellent analytical and problem-solving skills.
- Experience managing a hybrid in-house / outsourced IT operational team would be a plus.
Founded in 2014, Latch now has 150+ team members working to make spaces better places to live, work, and visit.
We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.
In conjunction with our core values: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.
We embrace diversity and strive to create an inclusive and equitable environment for all.
