SC Planning & Fulfillment

Remote (US - Based)

Freight and Warehousing Manager

Grow with us.

A job at Latch is more than just that - it's the opportunity to look forward to every day ahead. We share passion, dedication, and sheer love for what we do.

So, what are you waiting for?

Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.

Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.

The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.

Latch is seeking a Freight and Warehousing Manager, reporting to the Sr. Director of Supply Chain. This role will own the commercial relationships with external Latch service providers supporting freight and warehousing, as well as operational execution of the logistics & customs needs for Latch hardware. The individual will provide leadership to establish and maintain the processes and partnerships needed to meet and exceed internal targets and customer expectations. 

Responsibilities

  • Monitor and improve operational performance through deep data and financial analysis, and developing dashboards for KPIs to monitor internal and external operations.  
  • Own and manage commercial relationships with all Latch freight and warehousing partners. 
  • Oversee selection and onboarding of new partners, contract negotiations, service level agreements, insurance requirements, and risk mitigation strategies.
  • Negotiate and manage rates, surcharges, and service standards.
    • Set proper cross-functional expectations via communicated and reported SLA’s.Champion enterprise planning and automation software implementations.
  • Drive improvements in Gross Margin through negotiations, productivity management, and optimizing operations.
  • Foster an environment of data-driven decision-making.
  • Maintain the delicate balance in compliance, cost, and speed.
  • Ensure that Latch is in compliance with US Customs.
  • Perform and assist with other duties as assigned. 

Qualifications

  • Minimum of 8 years of experience in shipping & warehouse management.
  • Experience managing external service providers (3PL, freight, customs compliance).
  • BS/MS in Supply Chain, Logistics, or related field.
  • Experience establishing and maintaining long-term supplier/partner relationships.
  • Experience with electronics / hardware products.
  • Able to work efficiently in a team environment.
  • Ability to multitask in a constantly changing, fast-paced, cross-functional environment.
  • Strong verbal and written communication and interpersonal skills.
  • Demonstrated strong quantitative and qualitative skills.
  • Required to have a detailed oriented mindset to collect, validate, interpret, and analyze complex data, to identify issues and trends to support fact-based decisions.

Founded in 2014, Latch now has 200+ team members working to make spaces better places to live, work, and visit. 

We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.

In conjunction with our ​core values​: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.

We embrace diversity and strive to create an inclusive and equitable environment for all.

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